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Personal Training Business Retention & keeping clients longer. March is The month of decline. Fitness centres & Personal Trainers face 8 months of hunger and it’s killing their business…
When you have a bad experience, you don't go back. That’s what the new customer service stats are saying. Customers rank their experience as the most important factor in doing business with you. In fact, 82% of consumers stop doing business with a company as a result of a negative experience. In a competitive market, customers hardly complain. They just take their business elsewhere. And in most cases you don't even know why.